一、your order

1. How can I track my order?                                                                                          After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here.      

2.  What is the return policy?

   All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. Return shipping is not included. Sale items are non-refundable. Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used. Returns are processed within 5-7 business days after being delivered and received.

3. I would like to change or cancel my order.                                                                    You may change or cancel any TaoHarmony order as long as the order status is “in process.” Once the order status has changed to “shipped,” we can not change or cancel your order as it is now in the hands of our carriers.                                              

二、Shipping & Tracking

1. What is the cost of shipping?                                                                                  Shipping costs are calculated at checkout and vary depending on your item's weight and your shipping location. We strive to ensure shipping charges are affordable, however, we are at the mercy of our shipping carriers.
2. When will you ship my order?                                                                                    Most orders are shipped within 3 business days. Before shipping, all items are cleansed in our Sacred Blessing area to ensure they arrive to you with the highest positive healing vibrations. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.
3. I didn’t receive an order number. How do I know my order is complete?                    Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn’t receive it, please check your Spam Folder. If you are concerned that your order didn’t go through, and you haven’t received a confirmation email, please email us at taoandharmony@gmail.com
4. How long does it take for an order to arrive?                                                          Customers typically receive their orders within 1-2 weeks, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 2-3 weeks after purchase.
5. Will my order be shipped in one package?                                                                 To ensure that your items are shipped as quickly as possible, some items may arrive separately.
6. I received a tracking number but it hasn’t been updated.                                     Please allow our carriers 2-3 business days after the shipment date to update your tracking info.
7. Where are my items coming from?                                                                            All of our items are handcrafted by our artisans around the globe and shipped out of our fulfillment house in  Nanning City Guangxi.
8. Do you ship internationally?                                                                                     Yes, we do! 
   We offer worldwide shipping to virtually any country.Even with prompt shipping, the average delivery time is between 7-21 business days, excluding any delays and customs checks. This is also the case for Express shipping. Taxes and fees are determined according to local import rules.